Returns Policy
By making a purchase online you hereby agree to our Terms & Conditions, and Returns Policy.
At Radars Online we’re all here to ensure you are 100% satisfied with your purchase, if you would like to return your product please ensure you familiarise yourself with the following information.
We are confident there will be no need for you to return any goods purchased from Radars Online, although if on the rare occasion the item needs to be returned, the following policy applies.
If the product is faulty
Please retain all receipts for warranty purposes. If you do not have clear proof of purchase, Radars Online is not obligated to offer you an exchange, refund or repair.
The customer will not be required to pay postage costs for any product purchased by Radars Online if the customer is not at fault.
All products you receive from Radars Online are in the original factory seal, most of our products are re-designed and re packed for the Australian market by our distributors.
If your product becomes faulty from normal use and the product is still under warranty, once proof of purchase has been established, simply send the product back to us (in some case, we may request that you send the product directly to the distributor’s service centre located in Perth for quicker turn around), if the product fault can safely and clearly be determined, we will offer you either a refund, exchange, repair or credit, depending on the circumstances of the claim. In most cases you will receive a new product replacement, hassle free. Please note that warranty dates do not extend or renew from the date of replacing a product under warranty.
Non-returnable items
Radars Online will not accept returns under these following circumstances.
- The product has been damaged and cannot be considered a warranty claim under the manufactures warranty terms.
- The customer purchased a product, which has become faulty, but is out of warranty.
What happens if I bought a product, and it is under warranty but I cannot find my receipt?
Unfortunately Radars Online will not accept a bank or credit card statement unless the amount shown on that statement directly corresponds to the amount at which the product in question was purchased. Radars Online keeps copies of all transactions for items sold so if we can match the transaction details to yours at that time place and date then you may return your item if the warranty claim is therefore approved by the manufacturer/distributor.
Product Warranty
All products sold by Radars Online offer genuine 1 year manufacture warranty. To find the products manufacturer warranty terms, see the products packaging. For the majority of our products, the company’s distributors are stationed in Australia, making any claims fast and hassle free for customers. There is no time wasted by sending products overseas to distributors for warranty claims.
When Radars Online receives a faulty unit we will contact the distributor directly and send the product to their service centre. When the distributor informs us the unit complies with the manufacturers warranty conditions, the product will either be repaired or replaced. In the event a customer would like to make a warranty claim, please contact us.
If in the event Radars Online finds the unit faulty as a result of a manufacture error, Radars Online will credit you the cost of posting the unit back to us. If in the event Radars Online finds the unit faulty as a result of the consumer mistreating the unit, we cannot replace the unit nor can we subsidise you the cost of posting the product to us. We will not charge you the cost of our time or the cost of returning the item to you.
Installation costs are not covered under warranty and will not be reimbursed by Radars Online.
If you would like to know more about product warranty please contact us.